Practical automations and AI that save you time.
I help Irish SMEs streamline their day-to-day work with Microsoft 365 automations, practical AI assistants and lightweight tools. No jargon, no over-engineering — just useful systems that take repetitive tasks off your plate.
Automations & Workflows
Microsoft 365 and Power Platform automations that quietly keep work moving — email triage, approvals, notifications and Teams/SharePoint workflows built around how your business already operates.
Client-facing FAQ assistant
A small AI widget your customers can use to get instant answers about products, services, delivery or pricing.
Document generation workflows
Automatically generate repeat-use documents such as contracts, letters, checklists or reports from templates.
Email triage & routing
A lightweight AI-powered system that reads incoming emails, identifies the request, and routes it to the right team automatically.
Expense & HR approvals
Automated approval flows for expenses, HR requests, leave submissions or equipment needs directly inside Microsoft 365.
IT support ticket flows
Automations that categorise incoming support requests, notify the right support person and track resolution steps.
Staff onboarding automations
End-to-end staff onboarding flow such as account creation steps, checklist updates, notifications and scheduled tasks.
Teams & SharePoint workflows
Practical automations that post updates, assign tasks, manage documents and keep your teams aligned with minimal manual steps.
AI Assistants & Bots
Practical AI copilots for HR, staff and clients — from operations agents that handle everyday HR queries to knowledge-base bots and client-facing FAQ assistants that reduce inbox load.
AI email response assistant
AI that drafts human-sounding replies to common customer queries, ready for you to review and send.
AI Operations Agent for HR
An AI assistant that handles repetitive HR queries such as policies, leave, onboarding steps and FAQs, reducing inbox load.
Staff knowledge base bot
An internal AI bot that answers staff questions from your own documents, SOPs, templates and guides.
Website enquiry classifier
AI that analyses incoming website contact form submissions and categorises them by urgency, topic or client type.
Advisory & Training
Short, focused sessions to help you work out what to automate, how to structure your systems, and how to get your team comfortable with tools like Copilot and Power Automate.
Copilot training for teams
Hands-on training to help your team get the most from Microsoft 365 Copilot using real work examples.
Discovery & architecture session
A structured session where we map your workflows and identify quick automation wins across your business.
Power Automate workshop
Guided workshop that teaches staff how to build simple internal automations without any coding.
SME automation strategy review
A short engagement to review current processes, highlight bottlenecks, and outline where automation delivers the biggest impact.